Terms & Conditions
1. Information About Us.
We are Scandiin Ltd company registered in England and Wales under company number 10869632, VAT number 280493491 and have our registered office at International House, 24 Holborn Viaduct, London, EC1A 2BN (“we” / “our” / “us”).
1.2 These Terms will apply to any contract between us for the sale of Products to you (the “Contract”). Please read these Terms carefully and make sure that you understand them before ordering any Products from our Website. Please note that before placing an order you will be asked to agree to these Terms. If you do not agree to these Terms, you must not order any Product through our Website.
1.3 We recommend that you print a copy of these Terms or save them to your computer for future reference.
1.4 We reserve our right to amend these Terms from time to time. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you would like to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
1.5 Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
1.6 You must be over the age of 18 (eighteen) years to place an order with us and we reserve the right not to accept an order where we reasonably believe that you do not meet this requirement.
1.7 These Terms together with our order form constitute the whole agreement between you and us and supersede any prior promises, representations, undertakings or implications whether written or oral.
2. Descriptions of our Products.
2.1 The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images as may the packaging.
2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Website may vary slightly from that listed, but we will endeavour to ensure that they are within a 2% tolerance of those stated.
2.3 We have a policy of continuous product development and reserve the right to amend the specification of Products without prior notice in relation to future sales.
3.1 The majority of our fabrics are created from natural materials and there can be slight variations between batches.
3.2 We are unable to accept responsibility for fading or discolouration caused by exposure to direct or indirect sunlight. Please bear in mind that different fabrics are liable to fade or discolour at different rates.
4. Ordering Goods from Us.
4.1 Our web page will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process. It is your responsibility to ensure your order is correct.
4.2 We will not be responsible for any mistakes made on the order form by you. If there is a mistake, you must notify us in writing of the correct details before the Products have been dispatched. We will notify you if we are unable to comply with the terms of the amended order, or if there will be any additional costs in doing so.
4.3 We will send you an email that confirms our acceptance of the order (the “Acceptance Email”). The Contract between us will only be formed when we send you the Acceptance Email.
4.4 Orders received on Saturdays, Sundays or public holidays and after 2pm on weekdays will be processed by us on the following working day.
5. Price of Products.
5.1 The prices of the Products will be as quoted on our Website at the time you submit your order. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
5.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
5.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the United Kingdom for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
5.4 The price of a Product does include delivery charges.
5.5 It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
5.5.1 where the Product's correct price is less than the price stated on our Website, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order.
5.5.2 if the Product's correct price is higher than the price stated on our Website, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
6. How to Pay.
6.1 You can pay for Products by bank transfer or cash. The payment will be processed once we have accepted your order.
6.2 When making a payment to us, you are confirming that all details you provide to us for the purpose of purchasing any Products are correct, and that you are over the age of 18 years.
7. Your Right of Return and Refund.
7.1 You have the right to cancel a Contract within 14 (fourteen) days from the date of delivery of the Products (the “Cancellation Period”). This means that if you change your mind during the Cancellation Period or decide for any other reason that you do not wish to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a full refund. Please note that the right to change your mind does not apply to any bespoke custom made Products.
7.2 To cancel a Contract, you just need to let us know that you have decided to cancel within the Cancellation Period. The easiest way to do this is to complete the cancellation form provided at the end of these Terms. If you use this method, we will email you to confirm we have received your cancellation.
7.3 You can also email us at email@example.com or contact our Customer Services team by telephone on 07474 510 700. If you are emailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the Cancellation Period or email us before midnight on that day. If the last day of the Cancellation Period is a Saturday, Sunday or public holiday, the Cancellation Period will be extended to the next working day.
7.4 If you cancel your Contract, we will:
7.4.1 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way that goes beyond that necessary to establish the nature, characteristics and functioning of the Products as might be reasonably allowed in a shop.
7.4.2 refund any delivery costs you have paid, as long as the Product was not due to be delivered that day or has already been dispatched by us.
7.4.3 make any refunds due to you as soon as possible and in any event within 14 (fourteen) days of the day on which we collect the Product from you.
7.5 If you cancel your Contract you must arrange a return collection of the Products with us within 14 (fourteen) days of the date of cancellation. The return collection charges for the Products is £50.00 (fifty pounds sterling) for large Products and £15 (fifteen sterling) for small Products. The return collection charges will be deducted from your refund.
7.6 If you have returned the Products to us because they are faulty or misdescribed, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
7.7 We are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms.
8.1 You can see your delivery options on our Website before you place an order.
8.2 We only delivery to addresses in United Kingdom mainland, Northern Ireland and the Channel Islands and Europe.
8.3 Your estimated dispatch date will be sent by email or confirmed over the phone. This dispatch date indicates when we expect to send the Products to our delivery partner. Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.
8.4 Your delivery will be completed when the Products have arrived at the address you gave to us and are signed for either by you or by someone at the delivery address on your behalf. If nobody is available to take delivery, we will leave you a note with information about how to rearrange delivery. If you have not accepted delivery after three attempts for small Products, or, two attempts for large Products, we may treat the Contract as having been cancelled by you and we will reimburse you for any payment you have made, minus the cost of delivery.
8.5 If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.
8.6 You are responsible for the Products when delivery takes place.
8.7 You own the Products once we have received payment in full and cleared funds, including all applicable delivery charges.
8.8 To avoid any damage to your property or any items therein during the course of delivery, it is your responsibility to ensure clear access to the relevant room(s) in advance of delivery, including keeping children and pets out of the way, removing any precious items and protecting floors as necessary.
8.9 We are not responsible for the removal or movement of any furniture or other items upon delivery unless we have agreed this with you in advance.
8.10 Any damage to the Products or your property or its contents as a direct result of our delivery service must be reported to us by email within three working days of the delivery taking place. If you do not report such damage to us within this time frame, then we shall not be liable to you for any such damage.
8.11 We may inform you that we are happy to deliver the Products but that access to the delivery address is inadequate for us to make delivery without risking causing damage to the Products to your property or its contents. If you request that we proceed with delivery then such delivery will be at your own risk and we accept no responsibility for any damage that may occur.
8.12 Our liability (if any) for non-delivery of the Products shall be limited to refunding the price paid for such Products.
9.1 One-year warranty from the date of delivery on handcrafted frames.
9.2 Our warranty is limited to Products sold and retained in the United Kingdom.
9.3 Our warranty do not cover fair wear and tear, neglect, abuse or misuse of your Products (including failure to follow any Product care instructions that we provide), loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, theft, accidental damage or loss or damage caused by someone else.
9.4 If you wish to make a claim for warranty, please contact us by phone on 07474 510 700 or by email at firstname.lastname@example.org.
9.5 Where defective Products are covered by warranty, we will endeavour to repair them free of charge. If a repair is not possible you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund. Where possible, refunds will be made using the same means of payment as you used to purchase the relevant Products. In the case of card payments, refunds will be made to the original card of purchase.
9.6 Our warranty may not be assigned to someone else unless you have purchased the Product as a gift in which case you may transfer the benefit of the warranty without asking for our consent.
9.7 Any Product warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
10. Discount Codes.
10.1 From time to time, we may offer discounts which may apply to any Products made through our Website.
10.2 Discount codes must not be posted on consumer forums as they will be immediately invalidated.
10.3 Only one discount code can be applied to any one order, this includes any promotional codes or offers, unless agreed otherwise by us.
10.4 When you use a discount code you warrant to us that you are the duly authorised recipient of the discount code and that you are using it in accordance with these Terms, lawfully and in good faith. If we believe that a discount code is being used in breach of these Terms, unlawfully or in bad faith, we may reject or cancel the discount code.
10.5 Any order for Products made using a discount code will be governed by these Terms.
11. How we use your Personal Information.
12. Our Liability to You.
12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence up to a limit of the price paid for the Product, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
12.2 We only supply the Products for domestic, private and agreed commercial use. You agree not to use the Product for any commercial, business or resale purposes without contract with us, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3 Notwithstanding any other terms of these Terms, we do not in any way exclude or limit our liability for:
12.3.1 death or personal injury caused by our negligence.
12.3.2 fraud or fraudulent misrepresentation.